Terms and Conditions
Please read these Terms and Conditions of Use carefully as they set out the basis on which you are allowed to use the mobile software application (the “App”) or the websites (together with the App, collectively the “Services”) offered by HUM LIVE LTD (“HUM LIVE”, “we”, “us” or “our”). If you have any questions about them or do not accept them, please contact us at before registering with the Services. HUM LIVE may change these Terms and Conditions of Use from time to time so please check our App or our website at https://www.humlive.co.uk/terms-and-conds for any updates to them to ensure that you are happy with any changes. Your continued use of any part of the Services following any update to these Terms and Conditions of Use will constitute your acceptance of those changes.
1. ABOUT US
1.1 We are HUM LIVE LTD, a company registered in England and Wales under company registration number 10481389 and have our registered office at 41 Colville Terrrace, W11 2BX, London.
1.2 We are a disclosed ticketing agent selling tickets via the Services on behalf of promoters, organisers, managers, artists and venues of music, entertainment, sports and similar events (the “Event Partners”).
2.2 You must be over 18 to download the App and access and use the Services. If you are under 18 then you can only download the App and use the Services with permission from your parent or guardian.
3. GENERAL SERVICE DESCRIPTION
3.1 These Terms and Condition of Use deal with your access to the Services. The Services enable you to acquire tickets for events, providing you with entry into venues and other establishments. We make available tickets on behalf of third party Event Partners who are not connected in any way with HUM LIVE. When you purchase a ticket you obtain a right to attend the event as granted by the Event Partner, as further described in our Purchase Terms. The third party Event Partners are responsible to you for the relevant events, and we are not liable for the event or any actions or inactions of the Event Partners.
3.3 The Services will also provide you with gig, competition, product, and event recommendations based on your preferences, musical tastes, purchase history and what people like you are going to. These recommendations will be shown to you via the Discovery page in the App. You can also buy tickets and products, or share event, music, or product and recommendations with your friends on social media such as Facebook.
3.4 We may, from time to time, update the Services to provide additional functionality or services to you, or to carry out any maintenance or upgrades to existing functionality.
3.5 Tickets purchased through the Services will be subject to our Purchase Terms, and any additional terms and conditions provided to you by the Event Partner(s) and the venue of the event. Entry to an event will be in accordance with the rules and regulations of the Event Partner(s) and venue of the event.
4.1 These Terms and Condition of Use do not exclude our liability (if any) to you for:
personal injury or death resulting from our negligence;
any matter which it would be illegal for us to exclude or restrict or to attempt to exclude or restrict our liability.
4.2 We can’t guarantee that the Services will be:
compatible with any or all of your mobile devices or any software which you may use on your device;
available all the time or at any specific time; or
completely accurate and up to date, although we try.
4.4 You may have other rights granted by law in addition to these Terms and Conditions of Use. These Terms and Conditions of Use will override any such rights, unless this is not permitted by law.
5. PRESALES AND WAITING LISTS
5.1 Certain events will allow you to sign up to be notified via a SMS or push notification and reminded on the day when tickets are placed on sale. Tickets are sold on a first-come-first-sold basis and you must purchase the tickets in the same manner as any other transaction. You acknowledge that signing up to a presale notification does not guarantee you will successfully purchase a ticket.
5.2 Certain events which have sold out on the Services will allow you to sign up to join a waiting list so that if additional tickets become available via the Services, you may be given the opportunity to purchase a ticket via the Services. Users that have already purchased a ticket for a sold out event may also be given the opportunity to offer their ticket for sale via the waiting list. Please see Clauses 6 and 7 our Purchase Terms for further information and the applicable terms.
6. USER CONDUCT
6.1 You can use the Services for your own personal use, and agree not to use it for any purpose prohibited by these Terms and Conditions of Use. You are solely responsible for all your activities in connection with the Services.
6.2 You will need to register an account in order to purchase a ticket or other item, or to access certain features (such as the waiting list feature). When registering an account, you will be required to provide your name, mobile number and email address. Any tickets you purchase via the Services will be issued to your name as shown in your account details. You agree to provide us with accurate and up-to-date information as requested when registering your account, and you agree to update your details promptly if there are any changes.
6.3 In order to use certain aspects and features of the Services, you must have a compatible mobile device, access to the Internet, mobile messaging and data services. Fees and charges may apply to your use of the Internet or mobile messaging services. You agree that you are responsible for any such fees or charges where these apply.
6.4 You also agree that:
you will not interfere or attempt to interfere with the proper functioning of the Services or disrupt the operations or breach the security of the Services;
you will not reproduce, duplicate, copy, sell, resell, remove, modify or exploit the Services or their content or its software in any way;
you will not use software, devices, or other manual or automated processes to access any portion of the Services, including but not limited to use of any scripts or web crawlers; and
you will not use the Services in any way that is fraudulent or illegal.
6.5 The Services and their contents are protected by intellectual property rights which either belong to us or are licensed to us to use. You may not copy or use them without our consent in writing.
6.6 We reserve the right to cancel any transaction or remove, suspend, edit or modify your access to the Services at our discretion if we have reason to believe you have used the Services in contravention of these Terms and Conditions of Use. Any and all ticket(s) purchased as part of such transaction will be void.
6.7 If you or any third party is aware of any breach of these Terms and Conditions of Use which could potentially damage or infringe our property, protectable rights or interests, you should immediately contact us via email at with details of the alleged infringement.
7. CLOSING YOUR HUM LIVE ACCOUNT
7.1 These Terms and Conditions of Use commence from the date that you access and or use the Services until the time that these Terms and Conditions of Use with us are terminated. There is no minimum time period of when these Terms and Conditions of Use will be in effect.
7.2 You can uninstall the App at any time, using the functionality within the App or your mobile device. Please note though that deleting the App will not automatically result in the closure of your account. To close your account, please email us at firstname.lastname@example.org.
7.3 We reserve the right to suspend or terminate your account, terminate these Terms and Conditions of Use, or remove, suspend, edit or modify the Services at any time and at our convenience by providing at least 30 days’ notice to you.
8. THIRD-PARTY CONTENT AND SERVICES
8.1 The Services may integrate with social networking platforms (such as Facebook), music streaming platforms (such as Spotify) and other third party applications. Your use of any integrated applications will be subject to those third party's Terms and Conditions of Use and their privacy policies.
8.2 When you access third party websites or applications from the Services you do so at your own risk. Any third party websites or applications are outside of our control, and we are not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or applications.
8.3 Sometimes HUM LIVE may request additional permissions related to the settings on your mobile device, such as accessing your location or enabling push notifications in order to carry out certain actions or allow you to enjoy certain features. If you choose not to give us the necessary permissions then you may not be able to access all the features and functions of the Services.
9.1 If you have any complaint about the Services, you should contact our customer services department at the following email: and we will try and resolve it as soon as possible.
9.2 As an online trader, pursuant to European Union legislation, we draw your attention to the European Commission's Online Dispute Resolution platform which can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN. Through this platform you can access further information about resolving disputes in relation to something you have bought online. We are not obliged to and we do not agree to have our customer complaints handled by these providers. You can also email us at email@example.com.
9.3 These Terms and Conditions of Use are governed by and shall be construed in accordance with English law. If you wish to take legal action against us you may do so only in the English courts.
9.4 Except for Event Partners, who shall have the right to enforce any right expressly granted for their benefit, no one other than a party to these Terms and Conditions of Use has any right to enforce any of these Terms and Conditions of Use.